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KabelDirekt Warranty

NEW: Your warranty is automatically extended to 36 month, there is no additional registration necessary anymore.

You find our detailed warranty information below.


Idel Versandhandel GmbH strives to ensure that it stocks first-class products that exceed customer expectations while being offered at competitive prices. Strict quality controls during production are used to ensure that the products we sell under the "KabelDirekt" brand are highly reliable while retaining both their performance and operational safety over a long product lifetime.

Warranty and warranty issuer

Idel Versandhandel GmbH offers a warranty of 36 months from the purchase date on all products from the KabelDirekt range. If a product is found to have a material or production defect during the warranty period, the product will be repaired or replaced by Idel Versandhandel GmbH.

The warranty is provided by Idel Versandhandel GmbH, represented by the Managing Directors Thorben Idel and Axel Idel, Osterbrooksweg 83, 22869 Schenefeld, Germany.

On request, the warranty declaration can be sent to the customer by email or post.

Warranty conditions
  • The warranty offered here is offered in addition to the statutory rights of buyers to claim compensation from sellers and/or from manufacturers under German law. The warranty does not affect those rights.
  • The warranty covers material and/or production defects only, and applies to all products purchased.
  • Rights granted under this warranty are not transferable: claims can be asserted only by the original buyer.
  • A defective product will be repaired or replaced by Idel Versandhandel GmbH as the latter sees fit. In the event of a product being replaced, the replacement product will be of equivalent or better quality. A replacement is offered in particular in cases where the defective product is no longer offered for sale.
  • Repairing or replacing a defective product does not extend the warranty period beyond its original expiry date.
  • Other claims, to have part of the purchase price refunded, for example, cannot be asserted under this warranty.
  • This warranty does not cover damage resulting from misuse or incorrect installation of the product, or from any use that does not comply with the instructions given in the operating manual or other applicable technical and/or safety-related standards.
  • This warranty does not cover damage resulting from any use of the product together with accessories that have not been licensed for use with this product.
  • The warranty excludes discolorations and changes to plastic parts as a result of exposure to heat or sunlight.
  • This warranty does not cover signs of wear and use on leather bags or housing parts.
  • This warranty does not cover overcharging damage to rechargeable batteries or any damage resulting from a failure to follow instructions for the proper handling of batteries in the operating manual.
  • This warranty does not cover repairs required as a result of normal wear on parts.
  • The warranty excludes damage caused by accidents, use of force, lighting strikes, water, fire, insufficient ventilation or other similar causes which are outside of the sphere of influence of Idel Versandhandel GmbH.
  • This warranty does not cover damage resulting from exposing the product to fluids/chemicals of any kind and/or temperature over 30 degrees Celsius, wetness or moisture.
Making a claim under the warranty
If a material or production defect is identified during the warranty period, return the defective product to the following address:

Idel Versandhandel GmbH
Warranty Claims Dept.
Osterbrooksweg 83
22869 Schenefeld

A copy of the original invoice or receipt for the defective product must be enclosed as a proof of purchase. A detailed description of the defect must also be enclosed.
The customer is responsible for ensuring that the product is properly packed and shipped.

KabelDirekt-Serien PRO-Series TOP-Series FLEX-Series