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36 months warranty.

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Privacy Policy


IdeI Versandhandel GmbH strives to offer products of the highest quality for maximum customer satisfaction while maintaining competitive prices. Strict quality checks during production ensure that our products, which are sold under the name "KabelDirekt", are reliable and retain their performance and safe operation over a long service life.

Warranty services and provider of the warranty

Idel Versandhandel GmbH provides a limited warranty of 36 months from the date of purchase for all products from the KabelDirekt range. If material or manufacturing defects should occur on a product within the warranty period, the product will be repaired or replaced by IdeI Versandhandel GmbH.

The warranty is provided by Idel Versandhandel GmbH, represented by the Managing Directors Thorben Idel and Axel Idel, Osterbrooksweg 83, 22869 Schenefeld, Germany.

On request, the warranty declaration can be sent to the customer by email or post.

Warranty conditions
  • The warranty provided here exists in addition to the legal warranty claims towards the seller and in addition to the legal rights towards the manufacturer. The warranty does not limit these rights.
  • The warranty is limited to material or manufacturing defects and applies to all products purchased.
  • Warranty claims are not transferable and can only be claimed by the original purchaser.
  • Whether a defective product is repaired or replaced is at the discretion of IdeI Versandhandel GmbH. If the product is replaced, the replacement product will be at least of equal, if not higher quality. A replacement will be provided in particular if the defective product is no longer part of the range.
  • Any repair or replacement of the defective product does not constitute an extension of the warranty period.
  • No other claims, e.g. for reduction of the purchase price, are possible as part of this warranty.
  • The warranty excludes damage caused by incorrect use, incorrect assembly/installation or any use which does not comply with the instructions of the operating manual or the applicable technical and/or safety-related standards.
  • The warranty excludes damage which is the result of using this product in combination with accessories which are not approved for use with this product.
  • The warranty excludes discolourations and changes to plastic parts as a result of exposure to heat or sunlight.
  • The warranty excludes signs of wear and use on leather bags or housing parts.
  • The warranty excludes damage to rechargeable batteries due to excessive charging or due to failure to comply with the instructions in the operating manual regarding the handling of rechargeable batteries.
  • The warranty excludes repairs as a result of normal wear on parts.
  • The warranty excludes damage caused by accidents, use of force, lighting strikes, water, fire, insufficient ventilation or other similar causes which are outside of the sphere of influence of Idel Versandhandel GmbH.
  • The warranty excludes damage caused by the product being exposed to liquids/chemicals of any type and/or to temperatures above 30 °C, moisture or humidity.
Handling of warranty cases
As soon as material or manufacturing defects occur during the warranty period, the defective product is to be sent to the following address:

IdeI Versandhandel GmbH
Stichwort "Garantiefall"
Osterbrooksweg 83, 22869 Schenefeld.

A copy of the original invoice or of the original purchase receipt must be included as proof of purchase. A detailed description of the fault must also be provided.
The customer is responsible for proper packaging and transport of the product.

KabelDirekt-Series PRO-Series TOP-Series FLEX-Series