At Idel Versandhandel GmbH we remain true to our founding mission to provide premium products at fair prices – all backed by unbeatable customer satisfaction. The effort we put into selecting the best materials, conducting exhaustive product tests, and performing rigorous quality checks means we are confident that the products we sell under the KabelDirekt brand will work perfectly from the moment you receive them for a lifetime of use. However, we are here to help should you run into any issues with our products. Your satisfaction is paramount, which is why you can call on our unparalleled support and generous warranty should you ever need to.
Idel Versandhandel GmbH offers a 36-month warranty from the date of purchase on all products from the KabelDirekt range. In the unlikelihood that your purchase develops a fault within this warranty period owing to defects in materials or workmanship, Idel Versandhandel GmbH will repair or replace it as swiftly as possible.
The warrantor is Idel Versandhandel GmbH, represented by the managing directors Thorben Idel and Axel Idel, Osterbrooksweg 83, 22869 Schenefeld, Germany.
On request, we can also send you the warranty declaration by email or post.
Should your KabelDirekt product develop a fault within this warranty period owing to defects in materials or workmanship, please contact us at
firstname.lastname@example.org. If we ask you to return your product, simply put it in a padded envelope or box and return it to:
Idel Versandhandel GmbH
Reference: „Warranty Claim“
To help us minimise any further inconvenience to you and allow us to identify the issue and arrange a swift repair or replacement, please also enclose the following three things: A copy of the original receipt / invoice as proof of purchase, your name and address, a description of the fault (please provide as much details as possible. Thank you very much!
Info DHL Shipping
We ship all orders by DHL. Orders received before 1pm will be shipped the same day.
Germany-wide 2,49€ shipping fee incl. VAT per order. Free delivery orders over 20,00€.
Your package will usually reach you in 1-2 working days from the order date.
EU-wide 4,99€ shipping fee incl. VAT per order. Free delivery orders over 30,00€
Your package will reach you within 2-5 working days from the date of your order.
Outside the EU
Unfortunately, we do not currently offer shipping outside the EU, we will try to make this function available as soon as possible.